Technical Support Agent

We’re looking for an experienced Technical Support Agent – English speaking who will be ready to engage with our customers and users on our platform. We’re looking for a person who can be responsible for troubleshooting technical problems, drive customer and user interactions, and help assess how and when issues must be solved.

This is a cross-functional role that’ll work closely with everyone in the technical teams and with our customer care team to help serve our customers in the best possible way.

Who we are

We’re a fast-growing tech company serving customers and users all over the world. Research is fundamental to humanity, and we think of our platform as a critical enabler of future research. Our platform offers core business services for publishers, institutions, funders, and researchers. Our mission is to promote Open Science and maximize automation to let researchers focus their time on research.

Founded in 2017, ChronosHub deals with the complex space of research funding, publishing workflows, payments, and output tracking. The ecosystem is highly fragmented and, in many ways, dominated by old legacy systems. ChronosHub was designed to challenge the current state and bring new tools and features to life, simplifying the process for everyone involved.  

We’re startup with all it entails – a young environment, flat organizational structure, foosball table, freedom and flexibility, ups and downs, but most importantly, we learn, evolve and so far, succeed. 

What you'll will do

You’ll become part of our technical team and fully engaged in all our technical activities to help accelerate our ability to serve all our customers and users.

As a Technical Support Agent, you’ll be responsible for:

Trouble-shooting issues and potential solutions
Drivning case resolution
Escalating issues that need more attention or bigger solutions
Creating the foundation for solid customer satisfaction
Plan and assign issue resolution activities to the appropriate team members.

Key requirements

You have a master’s or bachelor’s degree within IT
You have experience from a similar role
You have excellent writing and communication skills
You enjoy helping people and solving their issues
You have an analytical mindset and learning agility
You are solution oriented and enjoy wrapping up a task
You possess excellent planning and executional skills
Professional proficiency in English.

Where you will work

You will work from our headquarter in central Copenhagen.

Do you see yourself in this position?

If so, you’re obviously good at your job, so we know you have plenty of choices about where to work. Besides the great colleagues, fun environment, and exciting everyday challenges, we offer private health insurance, pension plan, lunch arrangement, 24/7 snack bar, and social events.  
 

Want to know more about benefits, working environment, and your fun colleagues? Check out our career page and learn much more at https://chronoshub.io/about-us/careers/- 
 

Send your CV to careers@chronoshub.io 
For more information or questions please contact Vivi Billesø at vb@chronoshub.io. 

We can't wait to hear from you! 