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How deep is your love for authors?

Following on from a successful breakout session during this year’s SSP Annual Meeting, we are re-running this panel on Author Experience for publishers to join online. Guided by our panel of industry experts, we will take you through our self-assessment quiz that will reveal just how much you really care about your authors. 

Do you have a strategy for how to interact with your authors? Do you use modern marketing technology to personalize their experience? How do you guide your authors through the submission process? Do you update your authors about the status of their manuscript? If an author complains about parts of your service, how do you respond?  

This will be a fun and interactive webinar session we’ll help you assess how good your author experience is. We will discuss different elements of author experience with our guest speakers while participants complete their answers. You will leave the session some practical suggestions for improvements. The session will certainly keep you entertained and there will be ample opportunity for questions and comments from the audience. 

Sign up
Event date September 04, 2024
Event duration 1 hour
Event location Online
Event price Free


Head of Publisher Relations at ChronosHub
Romy Beard

Romy is specialized in the academic online publishing industry, with a focus on publisher relations. And she’s one of our key experts in Open Access publishing terms. 

Romy Beard


Practice Lead Marketing & Customer Experience at Clarke & Esposito
Colleen Scollans

Colleen Scollans

Colleen Scollans leads Clarke & Esposito’s Marketing & Customer Experience Practice. She is a seasoned marketing, digital strategy, and customer experience leader.

Publishing Operations Director at American Society for Microbiology
David Haber

David Haber

David is Publishing Operations Director at the ASM.

Director of Communications and Marketing at Rockefeller University Press
Rory Williams

Rory Williams

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