ChronosHub Customer Care team has been tracking the experience of the users to learn from them on how to improve Chronos and to identify new developments desired by researchers and administrators around the world.
“On the success of reaching 12 months continuously achieving 100% User Satisfaction, we established a user survey to extend the feedback we received”, said Camilla Ebbesen, Head of Customer Care at Chronos.
The results indicated that Chronos is establishing itself as a key workflow tool for researchers working with publishing mandates.
9 out of 10 respondents were recommending Chronos to a colleague
9 out of 10 respondents wanted to increase their usage of Chronos to mange all their articles and funded research output.
We would like to thank all respondents who took part and the thousands of Chronos users from around the world who have provided us with feedback on their user experience to enable us to continue building and developing the platform to save time, effort and expense for all users in fulfilling their publication plans.
“The Chronos Support Team has ALWAYS been extremely responsive, kind, courteous, helpful, and solution-oriented. I can’t think of any better experience I’ve had with a support team than with the Chronos support team.” Researcher UC Davis
“If there were an “excellent” choice, I’d have selected it! The Chronos staff was VERY helpful — and were able to solve all of our submission problems.” Research Team at the University of Victoria Genome British Columbia Proteomics Centre
“I have only used Chronos to submit a couple of articles, but thus far the support has been outstanding. Responses are quick, informative, and my questions are always speedily addressed.” Researcher at PATH, Seattle